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Privacy Policy

Last Updated: 18 October 2026

1. Introduction & Who We Are

Welcome to Vale Renovations ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).


This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal information when you visit our website (https://www.valerenovations.com/), submit an enquiry, book a consultation or service, or interact with our social media feeds.
Data Controller Details:

  • Business Name: Vale Renovations

  • Registered / Business Address: Vale Renovations  & Property Maintenance, 8 Herbert Street, Barry, Vale of Glamorgan, CF63 1EA

  • Email Address: valerenovations@hotmail.com

  • Phone Number: 07598 499824 / 07487 591499

2. Personal Data We Collect & How We Collect It

Depending on how you interact with our website, we collect different categories of personal data:
A. Information You Provide Directly to Us

  • Enquiries & Contact Forms (via Wix Forms): When you fill out a contact or quote request form on our website, we collect your name, email address, phone number, property/project location, and any details or photos you include in your message.

  • Consultations, Appointments & Reservations (via Wix Bookings / Reservations): If you schedule a site visit, consultation, or booking through our website, we collect your name, contact details, preferred dates/times, and service address.

  • Quotes, Billing & Payments (via Wix Invoices): When we issue estimates, quotes, or invoices, or when you make a payment, we collect your billing name, billing address, email address, and transaction history. (Note: Card details are processed securely by our third-party payment providers and are never stored directly by us.)

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B. Information Collected Automatically (via Website & Cookies)
When you browse our website, certain technical data is collected automatically, subject to your cookie consent preferences, including your IP address, browser type and version, device type, operating system, time zone setting, and how you navigate and interact with our pages.

3. How & Why We Use Your Personal Data (Lawful Basis)

Under the UK GDPR, we must have a valid lawful basis to process your personal data. We rely on the following bases:

4. Cookies & How Our Consent Management Platform (Usercentrics) Works

Our website uses Usercentrics for Wix to manage cookies and tracking technologies transparently and give you full control over your privacy.


How Our Cookie Banner Behaves

  1. Prior Blocking by Default: When you first visit our website, only Essential (Strictly Necessary) cookies are active. All non-essential cookies and third-party scripts (Functional, Analytics, and Marketing) are automatically blocked until you explicitly give consent.

  2. Granular Choice: Through the pop-up banner, you can choose to Accept All, Deny / Reject All, or toggle individual categories on or off before saving your preferences.

  3. Google Consent Mode v2: Our consent banner integrates with Google Consent Mode, ensuring that analytics and advertising signals (analytics_storage, ad_storage, ad_user_data, and ad_personalization) respect your exact choices.

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How to Change or Withdraw Your Cookie Consent at Any Time
Once you make a selection on our cookie banner, the pop-up closes and is replaced by a small floating privacy icon (the Usercentrics Privacy Trigger) located in the bottom corner of your screen.

  • You can click this floating icon at any time to re-open your privacy settings, inspect the exact cookies in use, adjust your toggles, or withdraw your consent completely with immediate effect.

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Cookie Categories Used on Our Website
1. Essential (Strictly Necessary) Cookies — Always Active
These cookies are required for our website to function securely and cannot be switched off in our systems. They handle core network routing, fraud prevention, form security, and remembering your cookie consent choices.

2. Functional Cookies — Requires Your Consent
These cookies enable enhanced functionality and personalisation, such as remembering preferences or powering interactive widgets and booking tools. (If you deny these, some interactive features may not work as intended.)


3. Analytics Cookies — Requires Your Consent
These cookies help us understand how visitors find and interact with our website (such as which renovation gallery pages are most popular and how long visitors stay on a page) so we can improve our site's performance.

  • Wix Analytics: Collects aggregated statistical data on website traffic and page views when Analytics consent is granted.

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4. Marketing & Third-Party Media Cookies — Requires Your Consent
These cookies and scripts are set by third-party services integrated into our website to display social media content or measure marketing effectiveness.

  • Instagram Feed (Meta Platforms, Inc.): Our website features an integrated Instagram gallery to showcase our latest renovation projects. When you consent to Marketing/Third-Party cookies, loading this feed may allow Meta/Instagram to receive your IP address and browser information in accordance with the Meta Privacy Policy.

5. How We Share & Host Your Data (Wix & Third-Party Processors)

We never sell your personal data to third parties. We only share your data with trusted service providers ("Data Processors") who assist us in operating our business:

  • Website Hosting & Backend Infrastructure (Wix.com Ltd.): Our website is hosted on the Wix.com platform. Your data may be stored through Wix's data storage, databases (including Wix Forms, Wix Bookings, and Wix Invoices), and general Wix.com applications on secure servers behind a firewall.

  • Consent Management (Usercentrics GmbH): Processes anonymised consent logs to prove compliance with data protection laws.

  • Professional & Legal Advisers: Accountants, insurers, or legal authorities where required to comply with UK tax and legal obligations.

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International Data Transfers
Wix.com Ltd. is headquartered in Israel, which is recognised by the UK Government (and the European Commission) as providing an adequate level of data protection for personal data. Where Wix or its sub-processors transfer data to other jurisdictions outside the UK or European Economic Area (such as the United States), those transfers are safeguarded using approved UK International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs).

6. How Long We Keep Your Data (Data Retention)

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for:

  • General Website Enquiries (Unsuccessful Quotes): Retained for up to 12 to 24 months after our last communication with you, in case you decide to proceed with your project later, after which they are securely deleted.

  • Customer Project, Booking & Invoice Records: Retained for 6 years plus the current financial year following the completion of our work, as required by UK law for HMRC tax, accounting, and contract/warranty purposes.

  • Cookie Consent Logs: Stored in accordance with Usercentrics' standard statutory retention periods.

7. Your Legal Rights Under UK GDPR

Under UK data protection law, you have the following rights regarding your personal data:

  1. Right of Access: Request a copy of the personal data we hold about you.

  2. Right to Rectification: Ask us to correct inaccurate or incomplete personal data.

  3. Right to Erasure ("Right to be Forgotten"): Ask us to delete your personal data where there is no legal or contractual reason for us to keep it.

  4. Right to Restrict Processing: Ask us to suspend the processing of your personal data in certain scenarios.

  5. Right to Data Portability: Request the transfer of your personal data to you or a third party in a structured format.

  6. Right to Object: Object to our processing of your data where we are relying on a legitimate interest.

  7. Right to Withdraw Consent: Where we rely on your consent (such as for non-essential cookies), you can withdraw that consent at any time via the Usercentrics privacy icon on our site or by contacting us.

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To exercise any of these rights, please email us at valerenovations@hotmail.com. We will respond to all legitimate requests within one month.
Right to Complain to the ICO


If you have concerns about how we handle your personal data, we would appreciate the chance to resolve them with you first. However, you always have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO):

8. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our website features, cookies, or legal requirements. Any updates will be posted on this page with an updated revision date.

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